Shipping policy
Shipping Policy
Effective Date: 11 July 2022
At Gulabsingh Johrimal, we are committed to delivering your orders safely and promptly across India. Please read our Shipping Policy carefully to understand our shipping procedures, timelines, and related terms.
1. Shipping Coverage
We currently deliver products to most locations across India.
At present, we do not offer international shipping. Orders can only be delivered to addresses within the territory of India.
2. Order Processing
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Orders are generally processed and dispatched within 24 business hours after order confirmation.
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Orders placed on Sundays, public holidays, or outside business hours will be processed on the next working day.
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Processing time may vary during festivals, promotional campaigns, or due to unforeseen operational circumstances.
Order processing begins only after successful payment confirmation for prepaid orders or order confirmation for eligible Cash on Delivery (if available).
3. Shipping Charges
Applicable shipping charges are displayed during:
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Product Checkout
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Shopping Cart
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Order Summary
Shipping charges are calculated based on factors including:
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Delivery location
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Weight and dimensions of the shipment
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Applicable courier charges
Shipping charges are non-refundable, except where required by applicable law or in cases where the error is solely attributable to Gulabsingh Johrimal.
We reserve the right to revise shipping charges at any time without prior notice. Revised charges will automatically apply to future orders placed after such revision.
4. Estimated Delivery Timeline
Estimated delivery timelines after dispatch are:
| Delivery Area | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities & Towns | 4–7 Business Days |
| Remote & Rural Locations | 7–14 Business Days |
Products weighing more than 2 kilograms, oversized shipments, or shipments requiring special handling may require additional transit time.
Orders delivered through India Post or other government postal services may take 1–2 weeks, depending on the destination.
The estimated delivery date displayed during checkout or communicated through email is only an estimate and should not be treated as a guaranteed delivery commitment.
5. Delivery Delays
While we make every effort to deliver your order within the estimated timeline, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Floods
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Heavy rainfall
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Political disturbances
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Lockdowns
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Government restrictions
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Strikes
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Public holidays
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Transport disruptions
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Courier operational issues
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Incorrect or incomplete shipping address
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Customer unavailability
Gulabsingh Johrimal shall not be held liable for any losses arising from such delays.
6. Order Tracking
Once your order has been dispatched, you will receive an email containing:
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Courier partner details
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Tracking number (AWB)
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Tracking link (where available)
If you do not receive a shipping confirmation email within 24 hours after dispatch, please check your Spam or Junk folder before contacting us.
Tracking information may take up to 24 hours to become active on the courier partner's website.
7. Delivery Attempts
Our courier partners generally make up to three (3) delivery attempts.
If delivery cannot be completed after these attempts due to reasons such as:
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Customer unavailable
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Incorrect address
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Refusal to accept delivery
the shipment may be returned to our warehouse.
Any additional shipping charges for re-dispatch may be borne by the customer.
8. Change of Delivery Address
Customers may request a change in the delivery address only before the order has been dispatched.
Address modification requests are subject to:
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Order status
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Serviceability of the new address
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Revised shipping charges (if applicable)
Once an order has been shipped, the delivery address cannot be modified.
9. Failed Deliveries
If an order is returned to us due to:
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Incorrect address
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Repeated delivery failure
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Customer refusal
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Customer unavailable
we reserve the right to:
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Cancel the order, or
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Re-dispatch the shipment after payment of applicable shipping charges.
10. Order Cancellation Due to Logistics
In exceptional circumstances where:
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The shipment becomes physically untraceable,
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Delivery is impossible due to logistics constraints,
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Service is unavailable for the destination,
Gulabsingh Johrimal reserves the right to cancel the order.
In such cases, the amount paid for the product(s) will be refunded to the original payment method in accordance with our Refund Policy.
11. Taxes and Charges
All product prices displayed on the website are inclusive of applicable taxes, unless stated otherwise.
Shipping charges, if applicable, are calculated separately during checkout and displayed before payment.
12. International Shipping
At present, we do not ship orders outside India.
International shipping services may be introduced in the future at our sole discretion.
13. Customer Responsibilities
Customers are requested to:
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Provide a complete and accurate delivery address.
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Include a valid mobile number and email address.
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Ensure someone is available to receive the shipment during delivery hours.
Gulabsingh Johrimal shall not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.
14. Shipping of Third-Party Products
Delivery timelines mentioned above apply to products shipped directly from Gulabsingh Johrimal's inventory.
Products fulfilled by third-party vendors or partners may require additional processing and shipping time.
Where applicable, revised delivery estimates will be communicated to the customer.
15. Contact Us
For any shipping-related queries, please contact:
Customer Support
Gulabsingh Johrimal
Email: info@gulabsinghjohrimal.com
Our team will be happy to assist you with order status, shipment tracking, delivery concerns, or any other shipping-related questions.
We appreciate your trust in Gulabsingh Johrimal and strive to ensure every order reaches you safely and on time.