Refund policy

Return & Refund Policy

Effective Date: 11 July 2022

At Gulabsingh Johrimal, customer satisfaction is our highest priority. We are committed to delivering authentic, high-quality products and providing a smooth shopping experience. If you receive a damaged or defective product, we are here to help.

Please read this Return & Refund Policy carefully before requesting a return or refund.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The product received is damaged during transit.

  • The product is defective or has a manufacturing defect.

  • An incorrect product has been delivered.

  • The product is substantially different from what was ordered.

Returns will not be accepted for reasons such as:

  • Change of mind.

  • Personal preference.

  • Incorrect product ordered by the customer.

  • Products damaged due to misuse, negligence, or improper handling after delivery.

  • Products without original packaging or invoice.

  • Products that have been used, altered, or tampered with.

2. Return Request Timeline

Any return request must be initiated within 7 days from the date of delivery.

Requests received after this period may not be accepted.

3. Conditions for Returning Products

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, labels, manuals, and complimentary items (if applicable).

  • Be accompanied by the original invoice or proof of purchase.

Customers are requested to pack the product securely to avoid damage during transit.

4. Return Process

If you wish to return an eligible product:

  1. Send an email to info@gulabsinghjohrimal.com with:

    • Order Number

    • Product Name

    • Reason for Return

    • Images or videos clearly showing the issue (if applicable)

  2. Our Customer Support team will acknowledge your request within 24–48 business hours.

  3. Once the issue has been verified, we will arrange a reverse pickup wherever service is available.

  4. In locations where reverse pickup is unavailable, customers may be requested to ship the product to the address provided by our support team. Reasonable courier charges may be reimbursed upon approval.

5. Product Inspection

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If the product meets the eligibility criteria mentioned in this policy, your return request will be approved.

If the inspection determines that the product does not qualify for a return, the product may be shipped back to you.

6. Refund Policy

Upon successful verification and approval of the returned product:

  • The refund will be processed within 7 working days.

  • Refunds will be credited to the original payment method wherever possible.

  • If required, customers may be asked to provide their bank account details for processing the refund.

Please ensure that all banking information provided is accurate. Gulabsingh Johrimal shall not be responsible for refunds transferred to an incorrect account due to inaccurate information provided by the customer.

7. Shipping Charges

Shipping, handling, and delivery charges are non-refundable, except where:

  • A wrong product has been delivered.

  • The product received is damaged or defective due to our error.

8. Exchange Option

Instead of requesting a refund, customers may choose to receive a replacement product, subject to product availability.

To request an exchange, please mention your preference while raising the return request.

9. Incorrect Products Sent by Customer

Customers are responsible for returning the correct product.

If any product other than the approved return item is handed over to our courier partner, Gulabsingh Johrimal shall not be responsible for any loss, damage, theft, or non-return of such incorrectly handed-over product.

10. Non-Returnable Products

The following products are not eligible for return unless received in a damaged or defective condition:

  • Opened or used products.

  • Products without original packaging.

  • Products missing accessories or labels.

  • Gift cards or promotional items (if applicable).

  • Products marked as "Non-Returnable" at the time of purchase.

11. Cancellation of Orders

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled and will be governed by this Return & Refund Policy.

12. Contact Us

For any return, refund, replacement, or order-related assistance, please contact:

Customer Support
Gulabsingh Johrimal

Email: info@gulabsinghjohrimal.com

Our support team will be happy to assist you during business hours.

We sincerely appreciate your trust in Gulabsingh Johrimal and thank you for shopping with us.